Returns & Exchanges
At Zero Gravity Skin, we stand behind our medical-grade light therapy technology and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your results, we are committed to making the return process as seamless as possible.
Initiate Your Request
Contact our customer care team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original packaging, including all accessories, manuals, and the power cord to ensure a full refund.
Ship the Device
Affix the provided shipping label or use a tracked carrier to send your package back to our authorized inspection center.
Quality Inspection & Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing